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Privacy Policy

Vivienfrank.com understands your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at Vivienfrank.com

What type of information do we collect?

When a purchase is made on our site, we will ask for delivery address, and payment method details.
 
What is the information used for?

Your data will allow us, and our processors, to fulfil your order, to notify you about important changes and for statistical or survey purposes to improve our website and our services to you.

We may also send you from time to time by email information about products and services and details of promotions and special offers from Vivien Frank Designs. If you do not wish to be contacted please check the box "no promotional contact" or  contact info@vivienfrank.com

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.
All email messages and email newsletters will contain information on how you can unsubscribe.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help section of your browser for more information ondeselecting Cookies.

The Use of cookies on this website

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:
For technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;

To distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make  when you return to visit this website.

To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns.

To enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.

AdRoll

As you browse Vivien Frank Designs, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Vivien Frank Designs. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising.