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Delivery-Returns-Policy


SHIPPING:
All items will be shipped within 1-4 days of purchase and payment.

During our SALE period items may take a little longer to ship out but this will be clearly indicated on our front page.

We ship internationally for a flat rate of $4 via priority post.  If you would like to have a tracking number this option is also available during check out.

Shipping times:

USA: 5-8 business days
AUSTRALIA/ASIA: 5-10 business days
EUROPE: 3-5 business days

Please note that our delivery times are those indicated by the Swiss postal service for priority post.  If a package gets held up in the destination countries customs it can take a little longer. This does not happen very frequently but does on occasion which is beyond our control.


We can only declare a package "missing" after 60 days of the shipping date.  Packages are  insured up to $150 with priority tracking.


RETURNS AND REPAIRS:
Please contact us if you are not 100% satisfied with your purchase. We will accept returns within 14 working days with a full refund minus the shipping for non customized pieces.

Customized items, such as customized initial necklaces or custom sizing pieces (made to order) are not refundable.

We understand that you want to keep your favoirte piece on all the time and with regular water contact your bracelet or necklace may need a little freshing up. We are happy to repair or refurbish your favorite piece at no extra charge for the first 6 months.  You will need to pay the postage both ways but the service is free for you.  After 6 months fee's will occur from a case to case estimate.


SALE ITEMS:
Sale items are final this also includes site wide sales.  If an item does not fit, we are happy to exchange it or grant a gift certificate.

 

POLICIES:
We are happy to accept all major credit cards and Paypal.  Even if you do not have an account with paypal you can safely and easily pay via paypal with all major credit cards.  Please contact us if you need assistance.  www.paypal.com