Delivery, Returns, Exchanges and Repairs

 

RETURNS AND EXCHANGES

We accept returns and exchanges within 14 days of delivery. All returned or exchanged items must be in an unworn condition and packaged in its original box.

Return shipping is the responsibility of the customer.  All pieces must arrive in perfect condition. Lost returned items can not be refunded so we suggest you use a tracking service.

If you are not happy with your purchase for any reason please contact us at info@vivienfrank.com so we can send you the return shipping address.

-We can not accept Returns or Exchanges on custom or personalized orders.

-We can not accept returns on Earrings for hygiene reasons.

-All Sale items are final and can not be returned or exchanged. This includes items that are bought with a Sale Discount Code but not the WELCOME discount upon signing up for our Newsletter.

SHIPPING:

Your item will ship out within 1-4 business days.  If you need a piece to ship out the next day please do contact us first or leave us a message during checkout. We use the shipping address you have entered on our checkout form,  so please make sure it is correct. We are not responsible for errors in your shipping information. If a package has the wrong address it can take some time until it is returned to us before we can re-ship or refund your purchase. We can only do this once the package has been returned.  If the package needs to be re-shipped there will be a new shipping fee.  

We ship all packages with Priority Post Shipping  or via currier from Switzerland. You can choose from the following  options:

Free Shipping for orders over $150

Priortiy Shipping (without tracking)

Priority Shipping with Tracking

Express/ Currier

Shipping times via priority post:

Switzerland 1-2 Business days

Europe 3-6 Business days

USA/Canada 5-9 Business days

Asia/Australia 6-10 Business days

Express delivered within 2-4 business days.

In rare instances please allow an addtional 20 days for packages that are taken into customs or the mail service in the destination country is slow. These unexpected delayes are beyond our control.

Please note that once your order arrives in the country of destination, local  taxes and local duties may apply and they differ from country to country. Please check with your local post office for these taxes and duties are the responsibility of the purchaser.

Except as otherwise set forth herein, the risk of loss for and packages purchased from Vivien Frank passes to the purchaser upon delivery to the carrier chosen by the buyer.  Packages marked as "Delivered" are no longer the responsibility of Vvien Frank.